Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English – Fluent

Work Location: Lisbon, Portugal , (Onsite)

Work Requirement: Experience/ interest in tech support OR Enthusiasm/ interest for AI

Work start date: 21/09/2026

Key Responsibilities

* Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.

* Assist customers with billing, invoicing, and account-related matters.

* Troubleshoot account access and technical issues.

* Guide, support, and train customers on the use of the company's products.

* Deliver timely, accurate, and customer-focused responses.

* Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

Project Coverage: 24/7

Rotating Shifts

Working Time: 8 hours per day + 1-hour lunch break

Weekly Hours: 40 hours per week

Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

Contract Type: Selection Agreement

Daily Training Allowance: €18.56

Weekly Allowance: €92.80 (5 working days)

Base Salary: €1000 gross/month

Holiday Allowance: €83.33/month

Christmas Allowance:€83.33/month

Meal Allowance:€154.00/month (€7.00 per working day)

Estimated Monthly Gross Salary: €1,320.67

Variable Bonus: Up to €200/month

Documentation Required: EU Passport OR Valid Portuguese Residence Permit.

Thank you