French, English-speaking Customer Service

Join Concentrix in Lisbon, Portugal, as a Customer Service professional. In this role, you will provide essential support to customers, utilizing your strong communication and moderation skills in both French and English.

Responsabilities:

• Apply strong moderation skills to make objective, accurate, and consistent decisions based on policy guidelines.
• Handle customer interactions with a customer-focused mindset, empathy, and objectivity while applying platform policies.
• Manage high workloads and adapt to peak queue volumes during promotional and seasonal campaigns.
• Ensure a high level of attention to detail and accuracy in all tasks.
• Utilize strong organizational and time-management skills to work efficiently in a fast-paced environment.
• Handle sensitive content professionally, demonstrating sound judgment and integrity.

WORK MODEL: On-site

SCHEDULE: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off.

RELOCATION: Relocation support provided