Portuguese-speaking Customer & Technical Support – Athens

Location: Athens, Greece (on-site or remote, depending on the team)
Language: Portuguese (native/C1), English (B2+)
Schedule: Monday to Friday, with occasional weekend shifts in some teams; fixed day or rotating shifts depending on the team
Salary: attractive salary package with monthly productivity bonus and loyalty payments

About the role
Join a team supporting leading international brands in cloud services, online platforms and messaging, fintech, wearable technology, online advertising and consumer products. As the first point of contact for Portuguese-speaking users, you will resolve technical issues, answer account and payment questions and deliver a smooth experience across phone, chat, email and social media.

Responsibilities

• Act as the first point of contact for Portuguese-speaking users via phone, chat, email and social media
• Resolve technical issues with apps, devices, accounts and online services
• Assist with account access, payments, refunds and subscriptions
• Escalate complex cases to specialised teams and follow up until they are resolved
• Document all interactions accurately in CRM systems
• Maintain high standards of quality and customer satisfaction

Requirements

• Portuguese at native or C1 level
• English at B2 level (C1 for some teams)
• Strong written communication skills
• Good PC skills and the ability to work with several tools at the same time
• Typing speed of at least 25 words per minute
• Ability to stay calm in a fast-paced environment
• Customer support experience is a plus (some teams require 1+ year)
• The right to work in the EU

What we offer

• A competitive salary with progression after 12 months and after 3 years
• Monthly productivity bonus of up to 20% of your salary
• Loyalty payments after 3 and 9 months (selected teams)
• Transport bonus and food allowance for on-site roles (selected teams)
• Remote work options in selected teams
• Relocation support if you're moving from abroad
• Full paid training, a nesting period and team well-being activities
• 8-month contract, with potential for extension

How to apply
Interested? Apply here or send your CV in English to maryna.bozhagora@cbtalents.org with the subject Portuguese-speaking Customer Support – Athens.