French-speaking Customer Support – Porto (On-site)

French-speaking Customer Support

Porto, Portugal

Key information

• Work model: On-site
• Language: French
• Schedule: Monday to Saturday, shifts between 7:00 and 19:00
• Salary: Competitive salary plus performance bonuses
• Start date: Immediate start available
• Relocation: Not included

About the location
Porto is a vibrant coastal city in northern Portugal, known for its historic Ribeira district, port wine, and a lively cultural scene, with a relaxed pace of life and a strong international community.

About the position
Join the customer support team of a leading French telecommunications company in Porto. As the first point of contact for French-speaking customers, you will help them with their mobile, internet, billing and account questions by phone, email and chat, and guide them to the right solution.

Responsibilities

• Handle inbound customer requests in French by phone, email and chat
• Answer questions about services, contracts, billing and account settings
• Troubleshoot basic service issues and resolve them where possible
• Record each interaction accurately in the CRM system
• Escalate complex cases to the relevant team

Requirements

• Fluent French (C1 or native)
• Residence within 30 km of Porto
• Good communication skills and a customer-oriented attitude
• Availability to work Monday to Saturday, between 7:00 and 19:00
• EU work authorization or a valid Portuguese residence permit
• Customer service experience is a plus, but not required

Additional information

• Full paid training before starting
• Stable role with an international company
• Multicultural team based in Porto