Customer Service Representative

Customer Service Representative
Location: Lisbon, Portugal
Work Mode: On-site
Language: English (C1 minimum)
Working Hours: 40 hours per week, 8-hour shifts plus a 1-hour lunch break, on a rotational schedule Monday–Sunday, between 6:00 AM and 12:00 AM.
Start Date: 5th October 2026

Provide customer support to small and medium-sized businesses (SMBs), helping them grow through digital advertising solutions across chat, email, and phone.
Key Responsibilities:
Provide pre- and post-sales support to SMB clients.
Assist customers with advertising products, tools, and account-related enquiries.
Resolve issues efficiently while delivering a positive customer experience.
Handle sensitive information professionally and de-escalate challenging situations.
Collaborate with team members and adapt quickly to new products and processes.
Requirements:
Excellent written and verbal English communication skills (C1 minimum).
Strong empathy, problem-solving, and customer service skills.
Ability to work effectively in a team and learn quickly.
Comfortable handling sensitive information and challenging customer interactions.

Documentation: EU passport or Portuguese residency permit.

Kindly forward CVs to: ''atokealaofaderera@gmail.com"
Thank you