Dutch-Speaking Customer Service Agent

Location: Thessaloniki, Greece
Work Model: On-site
Language: Dutch

About the Position

Join a dynamic customer service team in Thessaloniki as a Dutch-Speaking Customer Service Agent, serving as a first point of contact for consumers and partners.

You will primarily handle after-sales inquiries via phone, chat, and email, assisting customers with orders, product information, invoicing, and complaints. The role also involves handling escalated situations and using various internal and external tools to provide accurate and timely solutions.

There are opportunities for professional development, cross-skilling across different communication channels, and progression into roles such as Mentor, Trainer, or Quality Assurance Specialist.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email.
• Provide after-sales support and assistance to customers and partners.
• Address inquiries related to orders, product details, invoicing, and complaints.
• Use multiple internal and external tools to investigate and resolve issues.
• Provide accurate and timely solutions.
• Handle escalated situations professionally and work towards customer satisfaction.
• Participate actively in training and professional development opportunities.
• Develop expertise across different communication channels.
• Potentially progress into roles such as Mentor, Trainer, or Quality Assurance Specialist.

Working Schedule

• Monday to Friday, with occasional weekend work.
• Rotational shifts between 07:00 and 23:00.

Requirements

• Native-level or C2 proficiency in Dutch.
• B2 level English for training purposes.
• No previous experience required; experience in sales or a similar customer-facing role is an advantage.
• Excellent stress tolerance and ability to remain calm under pressure.
• Strong PC skills and confidence using various software tools.
• Good problem-solving skills with a creative approach.
• Ability to multitask effectively in a fast-paced environment.
• Strong communication and customer-service skills.
• Ability to handle challenging and escalated customer situations professionally.

Additional Benefits

• Productivity bonus based on target achievement.
• One-time training completion bonus after successfully completing training.
• One-time bonus after 12 months of cooperation.
• Relocation is not included in the standard offer.
• A remote/abroad option may also be available under different terms and conditions; details can be discussed with your recruiter.

About Thessaloniki

Thessaloniki is Greece's vibrant second city and a major cultural and commercial hub. Known for its rich history, lively atmosphere, waterfront, diverse food scene, and welcoming international environment, it offers an exciting setting for professionals looking to build their career in Greece.

If you are fluent in Dutch, enjoy helping customers, and are looking for an opportunity with strong training and career-development potential, this could be an excellent opportunity in Thessaloniki.