About the job Customer Care / Social Media Agent – Content Moderation
Customer Care / Social Media Agent – Content Moderation
Languages: Portuguese (Brazilian – Native) & English (Advanced)
Location: Athens, Greece
Project: Global Top Client in Social Media
Employment Type: Full-time, On-site
Work Schedule & Training
- Working hours: 10:00 – 18:00
- Schedule: Monday to Friday
- Training: 6 days, fully paid
- Delivered by certified professional trainers
Relocation Support – Athens
We make relocating to Athens as easy and stress-free as possible.
Relocation Options
Option 1:
- hotel fully covered
- Real estate agency fee covered
Option 2:
- Relocation allowance provided
- Real estate agency fee covered
- Ideal if you are relocating by car or already have your own flight ticket arranged
Please note: Candidates must hold a valid EU passport to be eligible for this position. EU passport is mandatory – no exceptions.
Join a Leading Global Social Media Platform
Are you passionate about digital communities, online safety, and social media culture?
Would you like to work for a leading global social media platform while building a long-term career in an international environment?
This is your opportunity to become part of a high-visibility Content Moderation & Product Data Operations team, where your work directly supports platform integrity and future AI innovation.
Your Role
As a Customer Care / Social Media Agent, you will support Product Data Operations (PDO), working with mild to moderately sensitive content. Your contribution will help improve user experience and support the development of machine-learning systems used by millions of people worldwide.
Key Responsibilities
- Review and moderate social media comments to identify policy violations
- Review social media posts and videos, including content created with augmented-reality tools
- Perform content moderation and transcription tasks
- Accurately label and collect data to support machine-learning models
- Apply platform policies while considering cultural context, Brazilian Portuguese expressions, idioms, and pop-culture references
- Make consistent, fair, and timely decisions in a fast-paced environment
What We're Looking For
Experience
- 2–3 years of experience in B2C customer support
- B2B experience is a strong plus
Skills & Competencies
- Significantly advanced written communication skills in Brazilian Portuguese
- Advanced English
- Strong problem-solving and critical-thinking abilities
- Confident decision-making skills
- High adaptability and flexibility in dynamic environments
- Excellent multitasking ability
- Typing speed of 30 WPM with 85% accuracy
- Ability to interpret user intent, Brazilian Portuguese idioms, cultural nuances, and pop-culture references
Benefits & Perks
- Comprehensive healthcare coverage
- Exclusive employee discounts
- Career development and internal mobility opportunities
- Free online Greek language courses
- Modern, state-of-the-art offices with relaxing break areas
- Special events, community initiatives, and social responsibility programs
- International, multicultural working environment
Eligibility Requirements
- Valid EU passport – mandatory
- No exceptions
- Candidates must be legally eligible to work in Greece
Hiring Process
- Initial application review
- Online language proficiency tests
- Client interviews
Why Apply?
This is more than a job — it's an opportunity to:
- Work for a leading global social media platform
- Build a stable career in an international environment
- Gain valuable experience in content moderation, AI support, and digital safety
- Develop your professional skills while living and working in Athens
- Become part of a multicultural and dynamic team
Apply now and take the next step in your international career!