Portuguese-speaking Customer & Technical Support Specialist – Digital Services

About the role
Join a team supporting leading international brands in cloud services, online platforms, messaging, fintech, wearable technology, online advertising and consumer products. As the first point of contact for Portuguese-speaking users, you will resolve technical issues, answer account and payment questions and deliver a smooth experience across phone, chat, email and social media.

Responsibilities

• Act as the first point of contact for Portuguese-speaking users via phone, chat, email and social media
• Resolve technical issues with apps, devices, accounts and online services
• Assist with account access, payments, refunds and subscriptions
• Handle inbound and outbound interactions according to documented procedures
• Escalate complex cases to specialised teams and follow up until resolved
• Document all interactions accurately in CRM systems
• Maintain high standards of quality and customer satisfaction

Requirements

• Native-level or C1 Portuguese
• B2 English (C1 for some teams)
• Strong written communication skills
• Good PC skills and ability to work with several tools at once
• Ability to multitask and stay calm in a fast-paced environment
• Typing speed of at least 25 words per minute
• Customer support experience is a plus (some teams require 1+ year)
• Right to work in the EU

What we offer

• €1,045.72–1,100 gross/month, rising to €1,100 after 12 months and €1,150 after 3 years
• Monthly productivity bonus of up to €300 or 20% of gross salary
• One-time payments of €300 after 3 months and €500 after 9 months (selected teams)
• Transport bonus of up to €100/month and food allowance of up to €80/month for on-site roles (selected teams)
• Relocation support for candidates moving from abroad
• Comprehensive paid training, nesting period and team well-being activities