Customer Service – French & English

Lisbon, Portugal | On-site

Join our client, a leading payment solutions provider, as a Customer Service professional in Lisbon!

About the Role

Provide B2B customer support to business clients in French and English, helping resolve issues and providing effective solutions through phone, email, and chat.

Requirements

• Fluent in French & English
• High School Diploma
• Minimum 6 months of customer service/contact center experience
• Strong computer and communication skills
• Tech-savvy, detail-oriented, and organized
• Excellent problem-solving and multitasking skills
• Professional, friendly, and customer-focused
• Willing to work rotational shifts, including nights
• NIF & NISS required for employment in Portugal

Responsibilities

• Provide exceptional B2B customer support
• Assist clients with inquiries and troubleshooting
• Provide personalized and effective solutions
• Verify customer and account information
• Support customers via phone, email, and/or chat
• Follow company procedures and regulatory guidelines

Apply Now

Ready to take the next step in your career in Lisbon?

Apply now and join our international team!