We are looking for an Advertiser Support Specialist to join an international customer support team serving the Turkish market.

In this role, you will support small and medium-sized businesses, advertisers, and agencies by providing assistance with advertising products, tools, and platforms. You will help clients resolve technical issues, understand platform features, troubleshoot problems, and get the most out of their advertising solutions.

This is an exciting opportunity for someone who enjoys technology, digital advertising, customer service, and working in a fast-paced international environment.

Your Responsibilities

As an Advertiser Support Specialist, you will:

• Provide customer support to small and medium-sized businesses across multiple channels.

• Assist customers through:

  • Live chat

  • Email

  • Phone

• Communicate with customers in Turkish and English.

• Provide both pre-sales and post-sales support for self-service advertising products.
• Assist advertisers with advertising tools, products, and platform features.

• Troubleshoot technical issues and provide clear guidance.

• Help customers understand and effectively use advertising tools and features.

• Report technical issues and potential bugs when necessary.

• Identify recurring customer problems and emerging trends.

• Develop solutions that can help multiple customers facing similar issues.
• Conduct outbound calls when required, particularly to ensure email-related queries are resolved efficiently.

• Follow up with customers to ensure their issues have been addressed.

• Contribute to improving the overall customer and advertiser experience.

Candidate Profile

The ideal candidate:

• Is fluent in Turkish.

• Has a good command of English.

• Has excellent written and verbal communication skills.

• Is passionate about customer service and technology.

• Has an interest in online advertising, social media, and digital platforms.

• Enjoys solving technical and customer-related problems.

• Is comfortable communicating with business customers.

• Has strong analytical and problem-solving skills.

• Demonstrates patience, empathy, and professionalism.

• Is detail-oriented and organized.

• Can work effectively in a fast-paced environment.

• Is comfortable working as part of a multilingual and multicultural team.

• Has a proactive approach to identifying and resolving customer issues.

Key Skills

• Customer service

• Digital advertising

• Technical troubleshooting

• Problem-solving

• Written and verbal communication

• Social media and digital platforms

• Multichannel customer support

• Business-to-business customer interaction

• Attention to detail

• Teamwork and adaptability

Training

New employees will complete an intensive 17-day training program.

Training will take place in English and will generally start between 08:30 and 09:30, depending on the assigned training group.

Training will last 8 hours per day and will include:

• Introduction and integration into the customer support team.

• Training on internal computer systems and software.

• Comprehensive training on the relevant products and services.

• Customer management training.

• Training for telephone, email, and live-chat interactions.

• Product and advertising tool training.

• Practical, on-the-job training.

• Independent application of the knowledge and skills acquired.

Successful completion of the training is required before moving into the full position.

Training Conditions

On the first day of training, candidates will sign a training agreement containing information regarding the training schedule, duration, and applicable conditions.

Candidates who successfully complete the training will receive the applicable training compensation according to the training agreement.

Please note that if a candidate terminates the training prematurely, training compensation may not be provided. Additional expenses related to the training may also not be reimbursed.

Working Hours

• 40 hours per week.

• 8 hours of work per day plus a lunch break.

• Rotational schedule.

• Monday to Sunday.

• Shifts scheduled between 06:00 and 23:00.

Flexibility to work different shifts, including weekends, is required.

Trial Period

A one-month trial period applies after signing the employment contract.

During this period, attendance, punctuality, performance, and compliance with the required service standards may be considered when determining continued employment.

Holidays & Public Holidays

As the position is based on a Portuguese employment contract:

• Portuguese public holidays apply.

• Employees who are required to work on a Portuguese public holiday may receive a compensatory day off in accordance with the applicable conditions.
• Annual leave is provided in accordance with Portuguese employment legislation.
• During the first year, holiday entitlement may be proportional depending on the employment start date.
• Subsequent annual leave follows the applicable Portuguese legal framework.

Employment Contract

• The recruitment process includes a final selection stage.

• Successful candidates will initially enter into an employment relationship with a foreseeable duration of approximately 12 months, subject to the applicable contract terms.
• Employment beyond two years may transition to a permanent employment relationship, subject to the applicable conditions and legislation.

Benefits

The employment package may include:

• Holiday allowance.

• Christmas allowance.

• Meal allowance.

• Health insurance from the first day of employment.

• Potential performance/productivity incentives, subject to applicable goals and conditions.
• Accommodation benefit for eligible employees using company-provided accommodation.

• Applicable benefits and tax treatment under Portuguese legislation.

Workplace

The position is based in Lisbon, Portugal, at a modern office facility designed for international customer support operations.

The workplace includes facilities such as:

• Lounge areas

• Cafeteria

• Meeting rooms

• Operations floor

• Employee facilities

The office is conveniently accessible by public transportation.

Who Will Succeed in This Role?

This position is ideal for someone who combines customer service skills with an interest in digital advertising and technology.

You will be a strong fit if you:

• Speak Turkish fluently.

• Have a good level of English.

• Enjoy helping business customers.

• Are comfortable troubleshooting technical issues.

• Have an interest in online advertising and social media.

• Learn new digital tools quickly.

• Communicate clearly and professionally.

• Enjoy working in a fast-paced environment.

• Can manage multiple customer interactions and priorities.

• Are proactive in identifying solutions.

• Enjoy working as part of a multicultural international team.

Join the Team

If you're passionate about technology, online advertising, social media, and customer support, this is an opportunity to develop your career in an international environment while helping businesses make better use of digital advertising products and tools.

Interested candidates please share your CV to asem.samatova@cbtalents.org