German-Speaking Customer Service Agent – Athens

Location: Athens, Greece
Work Model: On-site
Language: German
Schedule: Monday to Friday, including occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Contract: 8-month contract
Start Date: 2 November

About the Position

As a German-Speaking Customer Service Agent, you will be a key point of contact for customers of a leading international telecommunications provider.

You will provide professional customer service and technical support for mobile telephony and fiber-optic landline services. The role combines customer care, technical troubleshooting, billing support, and sales and retention activities.

You will handle inbound calls and emails, with potential outbound interactions, helping customers find effective solutions while maintaining a high standard of service.

Responsibilities

• Provide customer service and technical support for mobile and fiber-optic services.
• Handle inquiries related to internet, TV, network issues, roaming, and account access.
• Troubleshoot technical issues and guide customers through appropriate solutions.
• Assist with questions regarding invoices, payments, and order status.
• Manage customer requests related to contracts and services.
• Promote relevant additional services and packages through cross-selling and upselling.
• Handle contract renewals and communicate new offers to existing customers.
• Support customer retention by addressing concerns and providing suitable solutions.
• Handle inbound calls and emails and potentially make outbound calls.
• Maintain a high level of customer satisfaction through efficient and professional support.
• Follow established procedures and quality standards.

Requirements

• Native-level or C1 proficiency in German.
• B2 proficiency in English for training and internal communication.
• Previous experience in customer support, technical support, or sales is highly valued.
• Excellent verbal communication skills and ability to explain technical information clearly.
• Good PC knowledge and confidence using digital tools.
• Familiarity with mobile devices and telecommunications services is an advantage.
• Strong problem-solving and customer service skills.
• Ability to work effectively in a fast-paced environment.

Training & Development

• Comprehensive training provided to prepare you for the role.
• Structured onboarding covering products, systems, processes, and customer service procedures.
• Ongoing support during the transition into the role.
• Opportunity to develop expertise in telecommunications, technical support, sales, and customer retention.
• Performance is evaluated through key indicators including First Call Resolution (FCR), Customer Satisfaction (CSAT), and sales results.

About Athens

Join our team in Athens, Greece, a vibrant European capital combining rich history, culture, seaside living, and a dynamic international atmosphere.

About Cross Border Talents

Cross Border Talents is a global AI Talent Infrastructure company combining Permanent Recruitment, Recruitment as a Service, and Employer of Record solutions under one platform.

We connect top talent with leading companies worldwide, leveraging native-language recruiters across 100+ countries and enabling international employment across more than 160 countries.

Apply now and join us across borders.

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