Danish-Speaking Customer Support Agent

Location: Thessaloniki, Greece
Work Model: On-site
Start Date: 2 November 2026
Contract: 8 months
Schedule: Monday to Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 10:00 and 21:30
Relocation: Not included

About the Role

As a Danish-Speaking Customer Support Agent, you will be the first point of contact for existing and potential customers. You will handle a variety of inbound inquiries through phone, chat, social media, and email, providing comprehensive support from initial contact through resolution.

This role is ideal for someone who enjoys customer interaction, problem-solving, and working in a fast-paced international environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, social media, and email
• Provide support with billing issues, including payment failures, cancellations, and refunds
• Assist customers with subscriptions, account status, login issues, sign-ups, and account-related concerns
• Troubleshoot technical issues such as streaming errors, app crashes, buffering, device compatibility, and navigation
• Address questions regarding content availability, subtitles, audio languages, and content requests
• Resolve issues related to promotions and partnerships
• Support customer retention by understanding cancellation reasons and offering appropriate solutions
• Maintain accurate customer records and provide a high level of service throughout each interaction

Requirements

• Fluent Danish (C1 level or equivalent); native-level proficiency preferred
• B2 English for internal training and knowledge-base access
• Excellent written and verbal communication skills
• Previous customer service experience is a plus but not required
• Good computer literacy and technical aptitude
• Ability to multitask effectively in a fast-paced environment
• Strong problem-solving and customer-focused mindset

What We Offer

• 8-month contract
• Productivity bonus of up to 10% based on target achievement
• Comprehensive training program covering client onboarding, product knowledge, and nesting
• Structured onboarding and support during the learning period
• International and multicultural working environment
• Opportunity to develop expertise in a leading global digital entertainment platform
• Remote/abroad options may also be available under different terms and conditions

Location

Join an international team in Thessaloniki, Greece, a vibrant European city known for its rich history, beautiful coastline, lively atmosphere, and Mediterranean lifestyle.

Apply now and take the next step in your international career!

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