PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | PIRAEUS

PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | PIRAEUS

Piraeus, Athens, Greece | On-site | Portuguese + English

Are you a native-level Portuguese speaker with good English and an interest in technical customer support?

Join an international customer support team as a Tier 2 Customer Expert, assisting customers across phone, email and chat while handling a wide range of technical and product-related inquiries.

WHY THIS OPPORTUNITY?

• Work and build your career in Piraeus, Athens
• Join an international and multicultural environment
• Develop your technical customer support and troubleshooting skills
• Gain experience working with a wide range of digital tools and systems
• Support customers across phone, email and chat
• Performance-based productivity bonus opportunity

YOUR ROLE

As a Tier 2 Customer Support Agent, you will:

Provide customer support through phone, email and chat
Handle both inbound and outbound interactions
Troubleshoot hardware and software issues
Assist with analytics and product-related inquiries
Handle order and delivery-related requests
Support membership-related concerns
Assist with device damage, battery and technical issues
Handle refund-related inquiries
Translate complex technical information into clear, easy-to-understand language
Use 20+ internal and external tools to investigate and resolve cases
Provide support through social media channels when required

WORKING CONDITIONS

Location: Piraeus, Athens, Greece
Work model: On-site
Schedule: Monday to Friday, with occasional weekend shifts
Working hours: Rotating shifts between 10:00 and 21:00
Contract: Initial 8-month contract
Productivity bonus: Up to €200/month, based on target achievement
Remote/abroad: Alternative arrangements may be available under different conditions

WHAT WE'RE LOOKING FOR

• Native-level or C1 Portuguese
• B2 English for training and internal communication
• Excellent written communication skills
• Good PC knowledge, including MS Office
• Typing speed of at least 25 words per minute with 85% accuracy
• Strong multitasking abilities
• Previous customer support experience is not required
• Experience in technical support or troubleshooting is a strong advantage
• Familiarity with wearable technology and fitness tracking is a plus

READY FOR YOUR NEXT INTERNATIONAL OPPORTUNITY?

If you have the language skills, technical mindset and customer-focused approach we're looking for, send us your CV and let's take the next step together!