English speaking Customer Support Advisor

We are looking for an English Speaking Customer Support Advisor to support customers of an AI platform. Based in Lisbon, you will help individual and business users with account issues, billing queries and questions about using the platform.

Position details

• Location: Lisbon, Portugal
• Work model: On site
• Schedule: Rotating day shifts between 07:00 and 22:00, Monday to Sunday
• Working hours: 40 hours per week, with 8 hour shifts plus a 1 hour lunch break

Responsibilities

• Respond to customer queries across different support channels.
• Troubleshoot account access issues.
• Help with billing and invoicing questions.
• Guide customers through the platform and its features.
• Provide clear, timely responses and meet service quality targets.

What we are looking for

• English at C1 level or above, both written and spoken.
• Good communication and problem-solving skills.
• Confidence using digital platforms and learning new software.
• Availability to work rotating day shifts, including weekends.

Experience in customer service, technical support or billing would be an advantage.

Salary and benefits

• Base salary: €1,000 gross per month.
• Holiday and Christmas allowances paid in monthly instalments: approximately €83.33 each.
• Meal allowance: €7 per working day, paid on a prepaid meal card.
• Total monthly package: approximately €1,320.67, based on 22 working days and including the allowances above.
• Monthly performance bonus of up to €200.
• 22 days of annual leave.

Training and contract

Training lasts 15 working days, with 8 hours per day. A training allowance of €18.56 per day is paid upon successful completion.

Successful candidates will then sign an employment contract with an expected duration of 12 months.

Please note that you must hold an EU passport or a valid visa or residence permit that allows you to live and work in Portugal.

To apply, please send your CV in English, highlighting your relevant experience and English level.