Italian-Speaking Customer Support Agent

Location: Greece – Remote
Work Model: Remote
Start Date: 22 October 2026
Contract: 8 months, with potential for extension
Schedule: Monday to Friday, including occasional weekends
Working Hours: Rotating shifts, 00:00–23:00
Relocation: Support provided

About the Role

As an Italian-Speaking Customer Support Agent, you will be part of a frontline support team serving customers in the automotive sector. You will be the first point of contact, handling a wide range of inquiries via phone and email.

Your responsibilities will include providing roadside assistance, supporting customers with mobile apps and digital services, and handling general customer service requests. You will work with a customer-focused approach, assisting customers in time-sensitive situations while maintaining a high standard of service.

Key Responsibilities

• Handle approximately 30–50 incoming calls and emails daily
• Provide frontline customer support and resolve customer inquiries efficiently
• Deliver 24/7 roadside assistance, including breakdown and recovery support
• Collect and verify relevant information for roadside assistance cases
• Assist customers with mobile apps and connected digital services
• Support customers with login, account, and digital-service issues
• Guide customers through service purchases and online appointment booking
• Assist with vehicle monitoring and live traffic information
• Explain available digital services, features, and packages
• Perform basic troubleshooting for connected mobility services
• Escalate complex technical issues to the appropriate support team
• Handle inquiries regarding warranty coverage, maintenance appointments, dealerships, and technical documentation
• Manage workshop complaints and goodwill requests
• Redirect unsupported inquiries to the appropriate contact or department

Requirements

• Native-level or C1 Italian
• B2 English for training and daily operations
• Advanced PC skills
• Excellent written and verbal communication skills
• Strong customer-oriented mindset
• Excellent problem-solving abilities
• Ability to multitask effectively
• Basic knowledge of Android and iOS mobile applications
• Basic ability to guide customers through internet connectivity and hotspot setup
• Typing speed of at least 25 words per minute with 85% accuracy
• Good geographical knowledge is preferred
• A valid driver's license is a plus

What We Offer

• 8-month contract with potential for extension
• Productivity bonus of up to €250 based on target achievement
• Comprehensive training program
• 10 days of upskill training
• Structured learning curve of approximately 4 months
• Continuous training and opportunities to expand your expertise
• Remote working environment
• Relocation support available where applicable
• International and multicultural working environment
• Team activities and employee engagement initiatives
• Remote/abroad arrangements may be available under different terms and conditions

Location

Work remotely while being part of an international customer support team. Occasional on-site presence in Athens, Greece may be required for client visits or technical support.

Apply now and take the next step in your international career!

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