French-Speaking Customer Expert – Remote

My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.

I am currently recruiting for an exciting French-speaking remote Customer Expert opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

Location: Athens, Greece
Work Model: Remote
Languages: French & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Contract: 12-month initial contract
Relocation: Relocation support provided

About the Role

Join an international customer service team supporting the Swiss market in the telecommunications sector.

As a French-speaking Customer Expert, you will be the first point of contact for customers, providing customer service and technical assistance for mobile and fiber-optic services.

The role also includes sales, cross-selling, upselling, and customer retention, making it a great opportunity for someone who enjoys both customer interaction and achieving commercial targets.

Key Responsibilities

• Provide customer service and technical support via inbound calls and emails
• Assist customers with mobile and home internet services
• Troubleshoot issues related to internet, TV, network, roaming, and account access
• Handle questions regarding invoices, payments, orders, and account management
• Provide clear and effective solutions to customer inquiries
• Promote additional services, contract renewals, and new offers
• Identify opportunities for cross-selling and upselling
• Support customer retention by addressing concerns and offering appropriate solutions
• Manage daily customer interactions while maintaining high service and resolution standards
• Work toward KPIs including First Call Resolution (FCR), Customer Satisfaction (CSAT), Recaller Rate (RCR), Average Handling Time (AHT), Sales Results, and Retention Rate

Requirements

• Native-level or C1 French
• B2 English for training and internal communication
• Previous experience in customer support, technical support, or sales is preferred
• Excellent verbal communication and customer service skills
• Strong problem-solving abilities
• Good PC knowledge and familiarity with mobile devices
• Comfortable working in a target-driven environment
• Ability to multitask and manage different types of customer inquiries

Training & Development

• Initial nesting period of approximately 1–2 weeks for sales activities
• Approximately 2 weeks of nesting for customer care activities
• Training and ongoing support throughout your onboarding
• Opportunities to develop your customer service, technical, and sales skills

What's Offered

• Remote work from Athens, Greece
• Relocation support
• Sales bonus opportunities based on quarterly KPI achievement
• Productivity bonus opportunities based on target achievement
• Salary progression based on tenure and continued employment
• Flight ticket home every 6 months of completed tenure
• International and multicultural working environment
• Long-term development opportunities

Interested?

If you would like to learn more about the position, book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

I look forward to speaking with you!