Dutch-Speaking Customer Support Agent

Dutch-Speaking Customer Support Agent

Work Model: On-site
Location: Athens, Greece

We are looking for a Dutch-speaking Agent to support customers throughout the claims and after-sales process. You'll handle new and existing claims, coordinate repairs and replacements, and provide empathetic, solution-focused support.

Key Responsibilities:

• Process new claims and manage existing ones.
• Coordinate repairs and product replacements.
• Communicate with customers and provide clear updates.
• Use strong problem-solving skills to achieve first-time resolutions.
• Provide empathetic and professional customer support.

Requirements:

• Native or near-native Dutch (C1 level).
• Excellent communication, listening, and questioning skills.
• Ability to explain complex information clearly and empathetically.
• Advanced problem-solving and solution-oriented skills.
• Proactive approach to resolving customer issues.
• Good PC and computer skills.

What We Offer:

• Productivity bonus.
• Training and ongoing support.
• International and professional work environment.
• Opportunities for career development.

About the Location:
Join our team in vibrant Athens, Greece, a city rich in history and culture, offering a dynamic environment for both personal and professional growth.

Join our team and take the next step in your career in Athens!