Brazilian Portuguese-Speaking Customer Support Agent

Brazilian Portuguese-Speaking Customer Support Agent

Work Model: On-site
Location: Athens, Greece

We are looking for a Brazilian Portuguese-speaking Agent to provide excellent customer support while contributing to data and AI-related projects.

Key Responsibilities:

• Provide customer support via chat, email, and outbound calls.
• Handle account-related inquiries and payment issues.
• Contribute to data gathering for machine learning initiatives.
• Collaborate on updating policies and protocols based on emerging situations.
• Apply strong cultural awareness when making nuanced policy decisions.
• Ensure accurate, professional, and empathetic customer interactions.

Requirements:

• Excellent Brazilian Portuguese communication skills.
• Strong English communication skills.
• Good problem-solving and decision-making abilities.
• High cultural awareness and attention to detail.
• Ability to work in a fast-paced, international environment.

Join our team and help shape better customer experiences and smarter AI solutions!