About the job German-Speaking Travel Portal Support Agent
German-Speaking Travel Portal Support Agent
Project: Global Online Travel Platform (Flights, Hotels & Reservations)
Work-from-Home Anywhere in Greece
Operational Hub: Thessaloniki – Attrina
Working Hours & Schedule
- Service hours: 08:00 – 00:00
- Rotational shifts, Monday–Friday & weekends
Training & Onboarding
- 15 days of fully paid training
Training Start Dates:
- 06 March 2026 — Interview deadline: 25 February 2026
- 24 April 2026 — Interview deadline: 15 April 2026
Relocation Support to Greece
Choose the option that fits you best:
Option 1 – Full Relocation Package
- Flight tickets
- Hotel accommodation for 2 weeks
- Real estate agency fee covered
Option 2 – Flexible Relocation
- Relocation allowance
- Real estate agency fee covered
About the Project
Join a global online travel platform used by millions of customers to book flights, hotels, and travel services worldwide.
As a German-Speaking Travel Support Agent, you will support travelers before, during, and after their trips, ensuring a smooth and stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving, customer interaction, and working in a fast-paced, international environment.
Your Role as a Travel Support Expert
You will act as the first point of contact for travelers, supporting them across the full booking lifecycle via phone, email, and chat.
Main travel-related contact drivers include:
- Flight, hotel, and package cancellations & modifications
- Refunds, charge inquiries, and payment clarifications
- Assistance with existing reservations
- Handling travel-related complaints and service recovery
- Supporting partner/extranet accounts
- Responding to reviews and information requests
You will support customers primarily in German, with English overflow depending on daily demand. English is also used for systems, training, and internal communication.
Language Requirements
- German: C1 or native-level fluency — mandatory
- English: B2+ — required for training, tools, and overflow support
Training & Onboarding
- 15 days of fully paid training
- In-depth onboarding on travel systems, booking flows, and customer scenarios
- Continuous coaching and quality feedback
Benefits & Work Environment
- Private healthcare benefits & exclusive employee discounts
- Free online Greek language courses
- Modern offices with relaxing break areas
- Career growth opportunities
- Certified Great Place to Work environment
- International, multicultural, and inclusive culture
- Team events, community initiatives, and CSR programs
Why This Travel Support Role Stands Out
- Work on a globally recognized travel platform
- Remote work from anywhere in Greece
- Paid travel-specific training & career development
- Performance-based incentives
- International environment with long-term stability
Hiring Process
- Submit your application
- Complete a German & English language assessment
- Interview rounds with the client