Swedish-Speaking Customer Service Agent

Dear Candidate,

My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.

I am currently recruiting for an exciting Swedish-speaking Customer Service opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly using the scheduling link below.

Book a meeting with me: https://calendly.com/margarita-kouneni-cbtalents/30min

Location: Athens, Greece
Work Model: On-site
Languages: Swedish & English
Schedule: Monday–Friday
Working Hours: 09:00–19:00

About the Role

We are looking for Swedish-speaking Customer Service Agents to join a team supporting customers of a world-renowned airline.

As a Customer Service Agent, you will be the first point of contact for high-value individual customers, assisting with bookings, flight information, complaints, special requests, and other travel-related inquiries.

You will provide both presales and after-sales support, using advanced booking and customer management systems. Full training will be provided on essential tools, including Amadeus.

Key Responsibilities

• Handle inbound calls and emails from individual customers
• Assist with bookings, itineraries, pricing, flight rules, and general travel inquiries
• Provide comprehensive presales and after-sales customer support
• Handle ticket changes, refunds, seat selections, meal requests, and flight information
• Assist customers during airport or flight disruptions and strikes
• Provide special assistance for situations such as health-related requirements or unaccompanied minors
• Handle customer complaints and find appropriate solutions
• Use booking and customer management systems efficiently
• Work with the Amadeus booking system, following comprehensive training
• Maintain high standards of customer service and accuracy

Requirements

• Native-level or C1 Swedish
• B2 English for training and use of internal systems
• High school diploma plus at least 6 months of customer care experience, or a college degree
• Previous experience in airline, travel, or hospitality is a significant advantage
• Experience with booking systems such as Amadeus is a plus
• Strong written communication skills
• Good PC and MS Office skills
• Strong multitasking abilities
• Typing speed of at least 25 WPM with 100% accuracy

What's Offered

• Monday–Friday schedule with no weekend shifts
• Comprehensive training and onboarding
• 10-day nesting period
• Upskill training on refunds after approximately 40 days in production
• Training on advanced booking systems and procedures
• Opportunity to discuss work-from-home options after a period of strong performance, subject to business conditions
• Potential career development toward email support and Tier 2 roles
• Opportunity to develop expertise in airline reservations and customer service
• Top performers may receive 2 free flight tickets annually

Important

The role operates in a dynamic airline environment, with increased activity during holiday and seasonal peak periods.

Interested in this opportunity?

You can book a meeting or call with me directly here:

https://calendly.com/margarita-kouneni-cbtalents/30min

I look forward to speaking with you!