Customer Service Representative (English Speaking)

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role
We are looking for an English-speaking Customer Service Representative to join an international team in Lisbon. You will support small and medium-sized businesses of a leading global technology company, helping them grow through online advertising tools. You will be in contact with clients by chat, email and phone.

Key Responsibilities

• Support SMB clients via chat, email and phone
• Provide pre- and post-sales support
• Assist clients with products and tools to improve their experience
• Help expand the self-serve advertising client base
• Handle sensitive information and de-escalate situations when needed

Requirements

• Exceptional spoken and written English (C1 minimum)
• Empathetic, helpful and a strong team player
• Fast learner, comfortable with digital tools
• Previous customer support, sales or BPO experience is an advantage
• Willingness to relocate to Lisbon

What We Offer

• Paid, comprehensive training in English
• 12-month contract, with a permanent contract after 2 years
• Private health and dental insurance
• Meal card, plus holiday and Christmas allowances
• 22 days of annual leave
• International, multicultural environment with career growth

Apply
Send your updated CV in English to betul.kapkapci@cbtalents.org with the subject line "English Customer Service Representative – Lisbon".