Spanish-Speaking Customer Service Agent

Location: Athens, Greece
Work Model: Remote
Languages: Spanish & English

About the Position

Join a dynamic international customer service team as a Spanish-Speaking Customer Service Agent, providing frontline support to customers of a prestigious automotive brand.

You will assist customers across multiple channels, handling inquiries related to roadside assistance, connected mobility services, technical questions, and general customer service. This is a demanding yet rewarding role where empathy, communication, and problem-solving skills are essential, particularly when supporting customers in high-stress situations.

The role is primarily remote, although candidates based in Athens should be prepared for occasional on-site attendance for client visits or technical needs.

Key Responsibilities

• Handle approximately 30–50 incoming calls and emails per day.
• Provide frontline customer support in Spanish and English.
• Deliver roadside assistance, including breakdown and recovery support, while following strict safety procedures.
• Collect essential information during roadside assistance cases, including vehicle, customer, registration, and GPS details.
• Support customers with connected mobility services and digital applications.
• Assist with login issues, account activation, digital extras, and online appointment bookings.
• Perform basic troubleshooting for app and digital service issues.
• Escalate complex technical cases when necessary.
• Handle inquiries regarding warranty coverage, maintenance appointments, dealerships, workshop complaints, and technical documentation.
• Guide customers on vehicle services, features, and available packages.
• Maintain a high level of empathy and professionalism when dealing with urgent or stressful situations.

Working Schedule

• Monday to Friday, with occasional weekend shifts.
• Rotational shifts covering 00:00–23:00.
• The department operates 24/7, 365 days a year.
• Seasonal peaks may occur during holiday periods.

Requirements

• C1 level proficiency in Spanish.
• B2 level proficiency in English for training and daily operations.
• Relatively advanced PC knowledge.
• Excellent written and verbal communication skills.
• Strong customer orientation and problem-solving abilities.
• Ability to multitask effectively.
• Basic knowledge of navigating mobile software on Android and iOS.
• Basic ability to create hotspots and assist customers with internet connectivity.
• Typing speed of 25 words per minute with 85% accuracy.
• Geographical knowledge is preferred.
• A driving licence is considered an advantage.
• Previous experience in a similar role is preferred but not required.

Additional Benefits

• 8-month contract.
• Performance-based bonus opportunities.
• Relocation support provided for eligible candidates.
• Comprehensive training and upskilling programmes.
• Opportunities for professional development and growth.
• Team activities and company-related benefits.

About Athens

Athens is Greece's vibrant capital, combining a rich history with a modern international atmosphere. The city offers a diverse cultural scene, lively neighbourhoods, excellent food, and convenient access to the coast and surrounding areas.

If you are fluent in Spanish and English, have strong communication and problem-solving skills, and enjoy helping customers in challenging situations, this could be an excellent opportunity to develop your career in a remote customer service role in Greece.