Icelandic-Speaking Customer Support Agent – Athens

Key Information

Work Model: On-site
Location: Athens, Greece
Language: Icelandic
Schedule: Monday to Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 20:00

About the Location

Join our team in Athens, Greece, a vibrant city combining rich history, culture, and modern lifestyle. Athens offers an exciting environment for international professionals looking to build their careers while enjoying life in one of Europe's most dynamic cities.

About the Position

As an Icelandic-Speaking Customer Support Agent, you will be the first point of contact for YouTube content creators and monetized partners.

You will provide professional support through chat and email, assisting customers with account settings, content management, monetization, and technical troubleshooting. Your role will be essential in helping business customers navigate the YouTube platform and ensuring a smooth and effective support experience.

Responsibilities

• Provide frontline support to YouTube content creators and monetized partners via chat and email.
• Assist customers with account settings, content management, and technical troubleshooting.
• Handle inquiries related to monetization and account recovery.
• Support questions regarding the YouTube Partner Program.
• Manage appeals related to video removals and channel suspensions.
• Assist with inquiries concerning channel performance, including subscriber counts and views.
• Manage approximately 20–25 cases per day.
• Progress from email-based support to handling multiple simultaneous chat interactions.
• Maintain a high standard of written communication and customer service.

Requirements

• Native-level or C1 proficiency in Icelandic.
• C1 level of English for training and internal communication.
• Excellent written communication skills.
• Strong proficiency with internet applications and web browsers.
• Good knowledge of MS Office.
• Solid PC skills.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Ability to multitask effectively in a fast-paced environment.
• General knowledge of Google Ads is considered an advantage.
• No previous experience is required; customer support experience is a plus.

Training & Development

You will receive comprehensive onboarding and continuous training to help you develop the skills required for the role. The position also offers opportunities for professional development within a supportive international team environment.

About Cross Border Talents

CROSS BORDER TALENTS is a global AI Talent Infrastructure company. We combine Permanent Recruitment, Recruitment as a Service, and Employer of Record solutions under one platform, leveraging native-language recruiters across 100+ countries.

We empower our clients to employ talent in over 160 countries, connecting exceptional individuals with leading opportunities worldwide.

Apply now and join us across borders.

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