Airline Programs Sales and Ticketing Agent

Join our Client in Malta as Travel and Ticketing Agent- for international Airline;

What you will do;

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements;

• Experience 1 year at least in sales and ticketing agent role
• Experience in Amadeus or Airline Ticketing programs
• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in English
• Good sales and/or customer service skills
• Excellent communication skills written & spoken in the required language
• Ability to work in a fast-paced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM

Benefits;

- Full Training

- Basic Health insurance- following 6 months of employment

- Career Progression opportunities

- Mobile schemes

- Gym Discounts included

- In-house canteen serving different healthy food with affordable prices

- Monthly events

- Free on-site parking

- Staff discounts in over 50 local businesses