Italian Reservation Agent

Are you fluent in Italian and passionate about customer care? We have the perfect opportunity for you here in Malta!

Job Description: As an Italian Car Rental Reservation Agent, you will assist customers over the phone with every query related to any service the business provides.

• Main Duty;
  Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
•  Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
  Ad-hoc tasks as assigned by the Team Leader

Requirements:

• Fluent in Italian
• Strong communication, writing, and listening skills
• Can-do attitude and ability to work independently
• Computer literate
• Previous experience in customer care roles is essential
• Flexible availability to work Monday to Sunday from 0700-1900.

Benefits:

• Language Allowance: EUR 600 annually paind on monthly installment
• Performance bonus of up to EUR 2,500 yearly
• Indefinite Contract
• Comprehensive training provided
• Basic health insurance after 6 months of employment
• Career progression opportunities
• Mobile schemes and gym discounts packages
• In-house canteen with affordable, healthy food options
• Monthly events and staff discounts at local businesses
• Free on-site parking

Don't miss this chance to join a dynamic team and launch your career in the airline industry! Apply now to seize this exciting opportunity in Malta.