Danish-Speaking Customer Support Agent

Location: Athens, Greece
Work Model: On-site
Language: Danish

About the Position

Join a dynamic international customer support team in Athens as a Danish-Speaking Customer Support Agent, providing first-line (Tier 1) B2B support for printer products.

You will handle customer inquiries via phone and email, perform basic troubleshooting, manage consumable orders, and ensure that customers receive efficient and professional support. The role involves using CRM and service management tools to manage requests and escalate more complex cases when necessary.

Key Responsibilities

• Handle customer inquiries via phone and email.
• Provide first-line (Tier 1) B2B customer support.
• Perform basic troubleshooting for printer-related issues.
• Identify and resolve customer issues efficiently.
• Open and escalate support tickets to Tier 2 when required.
• Manage orders for consumables such as toners and drums.
• Use CRM and service management platforms to document and manage customer requests.
• Provide clear, professional, and accurate communication.
• Maintain high standards of customer service and support quality.

Working Schedule

• Monday to Friday.
• 09:00–18:00.
• Weekends off.

Requirements

• Native-level proficiency in Danish (C1 or equivalent).
• B2 level English or higher for training and access to knowledge bases.
• Previous customer support experience is preferred but not strictly required.
• Excellent written communication skills.
• Strong PC and computer skills.
• Excellent business communication and interpersonal skills.
• Strong customer-service orientation.
• Ability to troubleshoot issues and provide effective solutions.
• Ability to work professionally in a B2B customer support environment.

Additional Benefits

• 8-month contract.
• Productivity bonus based on target achievement.
• One-time training completion bonus after successfully completing training.
• Structured 2-week nesting period following training.
• Comprehensive learning curve designed to support full independence within approximately 6 months.
• Occasional client visits may require on-site attendance for face-to-face meetings or training, at least once per year.
• A remote/abroad option may also be available under different terms and conditions.

About Athens

Athens is Greece's vibrant capital, combining thousands of years of history with a modern international atmosphere. The city offers a rich cultural scene, diverse neighbourhoods, excellent food, and easy access to the coast and surrounding areas.

If you are fluent in Danish, have strong English and communication skills, and enjoy providing professional customer support, this could be an excellent opportunity to develop your career in Athens.