Italian-Speaking Customer Support Agent

Italian-Speaking Customer Support Agent

Location: Piraeus, Athens, Greece – On-site
Languages: Italian C1/Native + English B2
Schedule: Monday–Friday
Working hours: Rotating shifts between 08:00–21:00
Contract: Initial 8-month contract

About the Role
Join a customer support team as the first point of contact for customers, providing assistance through phone and digital channels. You'll handle a variety of enquiries, resolve customer issues, and ensure a high-quality customer experience while following established procedures.

Key Responsibilities

• Handle customer interactions via phone, email, and digital channels
• Assist with delivery, pickup, tracking, claims, and billing enquiries
• Provide technical and general customer support
• Follow quality guidelines and established procedures
• Escalate complex issues when necessary
• Maintain accurate customer records
• Participate in ongoing training and development

Requirements

• Native-level or C1 Italian
• B2 English
• Excellent written and verbal communication skills
• Good PC skills
• Typing speed of at least 25 WPM with 85% accuracy
• Strong empathy, ownership, and problem-solving skills
• Previous customer service experience is an advantage

What's Offered

• Productivity bonus based on performance
• Transportation support for on-site working days
• Ongoing training and professional development
• Opportunity for long-term career progression