Portuguese-Speaking Customer Support & Content Safety Agent

Location: Athens, Greece
Work Model: On-site
Languages: Portuguese & English
Contract: 8 months
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 06:00 and 22:00

About the Role

We are looking for Portuguese-speaking professionals to join a customer support and content safety team in Athens.

In this role, you will assist users through chat, email, and phone, helping with account-related questions, technical issues, refunds, and content-related concerns. You will also review flagged online content and help maintain a safe and compliant digital environment.

Key Responsibilities

• Handle customer inquiries via chat, email, and calls
• Provide support with account settings, content-related questions, and refund requests
• Troubleshoot technical issues, including installation, activation, and application performance
• Review flagged content and identify issues such as phishing, spam, and malware
• Follow internal guidelines and use an extensive knowledge base to provide accurate solutions
• Maintain high standards of customer satisfaction and service efficiency
• Work according to a rotational schedule, including occasional weekends

Requirements

• Native-level or C1 Portuguese
• C1 English for training and access to internal knowledge bases
• Strong written communication skills
• Good stress tolerance and ability to work in a fast-paced environment
• Strong decision-making and critical-thinking skills
• Good PC knowledge
• Typing speed of at least 25 WPM with 85% accuracy
• Customer-focused mindset
• No previous experience required — customer support experience is a plus

What's Offered

• Comprehensive on-site training and nesting period
• Food allowance of up to €80/month, depending on on-site working days
• Performance/productivity bonus of up to €160/month, based on targets
• Private health insurance
• Opportunity to transition to remote work after a minimum of 90 days on-site, subject to excellent performance
• Career progression and salary reviews based on length of cooperation
• Athens-based role in a multicultural and international environment

Important

• A mandatory background check is required
• A special client onboarding procedure applies
• The role requires on-site presence in Athens initially

Interested? Send me your CV or contact me directly to learn more and apply.