Spanish-Speaking Customer Service Agent - Athens Greece

Spanish-Speaking Customer Service Agent

Location: Athens, Greece – Remote
Language: Spanish C1+ / Native level
Schedule: Monday–Friday, occasional weekends
Working hours: Rotating shifts between 09:00–21:00
Contract: Initial 8-month contract
Relocation: Relocation support provided

About the Role
Join a customer service team supporting customers of a leading technology and household-appliance brand. You'll handle inbound calls covering sales, after-sales support, product enquiries, deliveries, and technical troubleshooting.

Key Responsibilities

• Handle customer enquiries via inbound calls
• Provide technical troubleshooting and product support
• Assist with orders, deliveries, refunds, replacements, warranties, and stock enquiries
• Recommend products and support purchase decisions
• Document customer interactions accurately in Salesforce
• Escalate complex issues to the relevant teams

Requirements

• Fluent/native-level Spanish (C1+)
• Previous customer service or support experience
• Strong problem-solving and communication skills
• Good PC skills and confidence using multiple applications
• Comfortable working with virtual desktop environments
• Interest in technology and household appliances
• Customer-focused approach

What's Offered

• Remote work
• Comprehensive 11-day training
• 2-week nesting period with an experienced agent
• Relocation support
• Opportunities for contract extension and long-term growth