French-Speaking Customer Support & Sales Agent – Telecommunications

Job Summary

We are seeking a French-Speaking Customer Support Agent to join a dynamic remote team providing frontline support for a premier Swiss telecommunications provider. In this role, you will assist French-speaking customers with technical support for mobile telephony and fiber-optic landline services, handle billing and account inquiries, and drive customer retention through cross-selling and contract renewals.

Key Details

• Location / Work Model: Remote (Based in Greece / Athens area preferred)
• Contract Type: 12-Month Fixed-Term Contract
• Working Hours: Full-time, rotating shifts between 08:00 and 00:00, Monday to Friday (with occasional weekend shifts)
• Gross Salary: €1,045.72 gross/month
• Productivity Bonus: Up to €240.00 gross/month based on target achievement
• Sales Incentives: Quarterly sales bonus up to €900.00 gross based on KPI performance
• Relocation & Travel Perks: Full relocation support provided, plus a return flight ticket home every 6 months of tenure

Key Responsibilities

• Customer Support & Troubleshooting: Respond to inbound calls and emails regarding technical issues for home internet and digital TV services.
• Account & Billing Management: Resolve customer inquiries concerning invoices, payment processing, order statuses, PIN/PUK codes, roaming, and connectivity setup.
• Sales & Retention: Identify opportunities to cross-sell and upsell additional telecommunications services, subscription packages, and contract renewals.
• Quality & Performance: Maintain top-tier customer satisfaction (CSAT) while achieving target First Call Resolution (FCR) and Average Handling Time (AHT) metrics.
• Documentation: Accurately log customer interactions and case details in enterprise systems.

Requirements & Qualifications

• Language Proficiency: C1 Advanced level or Native-level fluency in French, along with B2 Upper-Intermediate level proficiency in English (for training and internal tools).
• Professional Experience: Prior experience in customer support, technical support, or sales is highly valued.
• Technical Skills: Good computer literacy and familiarity with mobile devices, internet connectivity, and telecommunication services.
• Communication & Soft Skills: Excellent verbal communication skills with an empathetic and solutions-driven mindset.

Perks & Onboarding

• Comprehensive Training: 1–2 weeks of structured initial training and nesting to prepare you for success.
• Generous Bonus Architecture: Dual bonus structure including both monthly productivity incentives and quarterly sales performance rewards.
• Travel Benefits: Home flight tickets provided twice per year.
• Relocation Assistance: Comprehensive relocation package provided for international candidates moving to Greece.