German-Speaking Customer Agent

Athens, Greece | On-site

Are you fluent in German and passionate about customer service, problem-solving, and sales?

Join an international team in Athens and support customers in the Swiss market while developing your skills in a dynamic and supportive environment.

About the Role

As a German-speaking Customer Agent, you will provide high-quality customer service and technical support for telecommunications products and services. You'll assist customers with a variety of inquiries while also identifying opportunities to offer relevant services and solutions.

Your Responsibilities

• Provide customer service and technical support for internet, TV, network, data roaming, account access, and billing
• Handle inbound and outbound customer interactions via phone and email
• Resolve customer issues efficiently and provide accurate information
• Identify opportunities for cross-selling and upselling
• Support contract renewals and promote relevant new offers
• Handle cancellation requests and work to retain customers through appropriate solutions
• Maintain a high level of customer satisfaction throughout every interaction

Requirements

• German: C1 level or native proficiency
• English: B2 level for internal communication and training
• Previous experience in customer support, technical support, or sales is highly valued
• Excellent verbal communication skills
• Ability to explain information clearly and empathetically
• Good PC knowledge and familiarity with mobile devices
• Customer-focused and proactive approach to problem-solving
• Comfortable working with sales targets and KPIs

Working Conditions

• Full-time, on-site
• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 08:00 and 00:00
• 8-month contract, with potential for extension

Training & Support

• Comprehensive training provided
• 1–2 week nesting period after training
• Supportive team environment
• Opportunity to work with the Swiss market
• Performance-based incentives

Performance

Your performance will be measured through key indicators including:

• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Sales results
• Overall productivity

Ready to Apply?

My name is Margarita Kouneni, and I'm an International Core Recruiter at Cross Border Talents.

If this opportunity sounds like the right fit for you, take the next step and book a meeting with me directly.

BOOK YOUR MEETING HERE

During our call, I'll walk you through the position, answer your questions, and explain the next steps in the recruitment process.

Don't just apply — let's talk!