Dutch-Speaking Customer Support Specialist

We are looking for a Dutch-Speaking Customer Support Specialist to support customers of a leading international coffee brand in Lisbon, Portugal.

This is an on-site customer service role where you will assist customers in Dutch and English across voice, email, and chat while delivering a high-quality and personalized customer experience.

Key Responsibilities

• Support customers through inbound and outbound contacts via voice and digital channels.
• Identify, understand, and respond promptly to customer needs and expectations.
• Provide personalized and professional customer service across every interaction.
• Work toward First Contact Resolution and provide effective solutions to customer inquiries.
• Develop strong knowledge of products, services, and sustainability initiatives.
• Act as a brand ambassador and contribute to customer engagement, trust, and loyalty.
• Identify relevant sales and customer retention opportunities based on customer needs.

Requirements

• Fluent Dutch language skills.
• Good level of English.
• Strong communication and customer service skills.
• Comfortable providing support via phone, email, and chat.
• Customer-focused and solution-oriented mindset.
• Ability to identify customer needs and relevant sales opportunities.
• Availability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts, including weekends.
• EU citizenship or a valid Portuguese work permit is required.

Working Schedule

• Monday to Sunday, between 07:00 and 19:00.
• Rotational shift pattern.
• Eight working hours per day plus a one-hour lunch break.
• Total of 40 working hours per week.

Training and Contract

• Full training is provided before starting the role.
• Training covers customer management, digital tools, products and services.
• Successful completion of the training leads to the employment contract.
• Health insurance is provided from the first day of the employment contract.

Compensation & Benefits

• Minimum base salary: €1,055 gross per month.
• Holiday and Christmas allowances.
• Meal allowance.
• Performance and/or attendance bonus may apply.
• Company accommodation option available for eligible candidates.
• Portuguese employment benefits and paid annual leave.

Final salary, accommodation, schedule, training, and contractual conditions will be confirmed during the official offer process.

Apply or send your Resume directly to aylin.cevik@cbtalents.org