About the job Dutch-Speaking Customer Support Agent
Dutch-Speaking Customer Support Agent
Location: Athens, Greece
Work Model: On-site
Start Date: 13 October 2026
Contract: 8 months, with potential for extension
Schedule: Monday to Friday
Working Hours: 08:00–19:00
About the Role
As a Dutch-Speaking Customer Support Agent, you will provide first-line B2B support for a range of professional printer products. You will handle customer inquiries via phone and email, troubleshoot technical issues, manage customer orders, and ensure a high standard of service throughout every interaction.
You will work with CRM and service management tools to document customer interactions, resolve issues efficiently, and escalate complex cases when required.
Key Responsibilities
- Provide first-line B2B customer support via phone and email
- Handle customer inquiries and identify appropriate solutions
- Perform initial troubleshooting and resolve customer issues efficiently
- Open and escalate complex cases to Tier 2 support when necessary
- Manage customer orders for consumables such as toners and drums
- Document customer interactions accurately using CRM and service management tools
- Maintain a high level of professionalism and customer satisfaction
Requirements
- Native-level or C1 Dutch
- B2 English for training and access to internal knowledge bases
- Strong written and verbal communication skills
- Good PC and digital skills
- Excellent business communication and interpersonal skills
- Ability to handle B2B customer interactions professionally
- Previous customer support experience is preferred but not mandatory
What We Offer
- 8-month contract with potential for extension
- Productivity bonus of up to 10% based on target achievement
- €100 gross bonus after successful completion of training
- Relocation support available
- Structured onboarding and a 2-week nesting period
- Clear training and development path toward full independence
- Potential part-time opportunities
- Regular interaction with an international European team
- Potential opportunities for client visits and training
- Remote/abroad options may also be available under different terms
Location
Join an international team in Athens, Greece, a vibrant city offering a dynamic professional environment, rich culture, and Mediterranean lifestyle.
Apply now and take the next step in your international career!
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