Turkish-Speaking Customer Success Specialist – Sofia

We are looking for a Turkish-Speaking Customer Success Specialist to join an international B2B customer success team in Sofia, Bulgaria.

This is a hybrid, client-facing role focused on customer onboarding, product adoption, relationship management and ongoing engagement with digital and software solutions. You will support customers throughout their journey, help them make effective use of the platform and contribute to their long-term success.

Please note that this opportunity is within the BPO/customer experience industry.

Key Responsibilities

• Guide new customers through the onboarding and implementation process.
• Conduct virtual customer meetings and provide consultative support.
• Help customers adopt digital products and use available solutions effectively.
• Build positive, long-term relationships with customers.
• Maintain a strong understanding of the products and advise customers on best practices.
• Monitor customer lifecycle milestones, including onboarding, licence activation, product usage and engagement.
• Identify opportunities to increase customer satisfaction, adoption and business growth.
• Accurately record customer interactions and activities in CRM systems.
• Support the triage and resolution of customer cases, technical issues and troubleshooting tickets.
• Collaborate with internal teams to ensure a smooth and professional customer experience.
• Work towards individual and team performance targets.

Candidate Requirements

• Fluency in Turkish, both written and spoken.
• Minimum B2 level of English, both written and spoken.
• Ideally 2–3 years of experience in customer service, customer success, account management or sales.
• Demonstrated success in achieving individual or team sales targets is preferred.
• Strong communication and relationship-building skills.
• Confidence in conducting virtual, face-to-face customer meetings.
• Ability to communicate effectively in a fast-paced international environment.
• Experience with CRM platforms such as Salesforce or Microsoft Dynamics is an advantage.
• Good knowledge of Microsoft Office, particularly Outlook, Word, PowerPoint and Excel.
• Ability to learn and optimise new technologies and work with customer data.
• Strong organisational, problem-solving and time-management skills.
• Ability to manage multiple priorities and meet deadlines with limited supervision.
• Eligibility to work in Bulgaria or eligibility for the applicable relocation process.

What We Offer

• Gross monthly salary of €1,533.88.
• Quarterly performance bonus of up to €728.
• Hybrid working model in Sofia.
• Monday-to-Friday schedule with no weekend shifts.
• Relocation support for eligible candidates.
• Monthly transportation and internet allowance.
• Comprehensive medical plan, including health and dental care.
• Life insurance.
• Multisport card.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Career development opportunities within a global organisation.
• EU citizenship or a valid Bulgarian work permit is required.

If you are fluent in Turkish and English and enjoy helping customers achieve measurable results, we would be happy to receive your application.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.

Apply or send your Resume directly to aylin.cevik@cbtalents.org