Italian-Speaking Customer Expert – Remote

My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.

I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

Location: Athens, Greece
Work Model: Remote
Languages: Italian & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 09:00 and 21:00
Relocation: Relocation support provided

About the Role

Are you passionate about technology, customer service, and innovative products?

Join an international team supporting customers of a leading global technology company specializing in innovative household appliances.

As an Italian-speaking Customer Expert, you will be the first point of contact for customers, handling inquiries related to sales, after-sales support, product assistance, and deliveries.

You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience.

Key Responsibilities

• Handle inbound customer inquiries related to sales, after-sales support, products, and deliveries
• Provide professional customer service and technical assistance
• Assist customers with product-related questions and troubleshooting
• Use advanced diagnostic tools to identify and resolve technical issues
• Navigate virtual desktop infrastructure and internet-based applications
• Support customers throughout their purchasing and after-sales journey
• Provide accurate information regarding products and services
• Escalate complex cases when necessary
• Maintain high standards of customer satisfaction and service quality
• Combine customer service, technical support, and sales skills to deliver an excellent customer experience

Requirements

• Native-level or C1 Italian
• Good level of English for training and internal communication
• Strong customer service and communication skills
• Good PC and digital skills
• Comfortable working with multiple online applications and systems
• Strong problem-solving and troubleshooting abilities
• Interest in technology and household appliances
• Previous experience in customer service, technical support, or sales is an advantage

Training & Onboarding

• 11-day comprehensive training program covering tools, systems, and procedures
• Followed by approximately 2 weeks of nesting alongside an experienced colleague
• Access to internet-based applications and a Virtual Desktop Infrastructure (VDI)
• Access to a product lab with the supported products available for hands-on learning
• Continuous support throughout the onboarding process

What's Offered

• Remote work from Athens, Greece
• Relocation support
• Productivity bonus opportunities based on target achievement
• Salary progression based on tenure
• Structured training and professional development
• Hands-on product training
• International and multicultural working environment
• Opportunity to develop expertise in customer service, technology, technical support, and sales

Interested?

If you would like to learn more about the position, book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

I look forward to speaking with you!