Italian-Speaking Customer Service Representative

About the Role

We are looking for an Italian-Speaking Customer Service Representative to support customers of a leading luxury automotive brand.

You will assist customers with roadside emergencies, connected mobility services and general vehicle-related enquiries via phone and email.

This is a remote position within Greece. Candidates should be available to visit the Athens office occasionally for operational or technical needs.

Please note that this opportunity is within the BPO/customer experience industry.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide breakdown and roadside assistance.
• Collect customer, vehicle and GPS information.
• Support customers using connected mobility applications.
• Assist with login, account and digital service issues.
• Explain available service packages and digital features.
• Support online purchases and appointment bookings.
• Answer questions about warranties and maintenance.
• Assist with dealership, workshop and documentation enquiries.
• Perform basic technical troubleshooting.
• Escalate complex cases when necessary.
• Manage approximately 30-50 customer contacts per day.

Requirements

• Italian at C1 or native level.
• Minimum B2 level of English.
• Strong customer service and communication skills.
• Good computer knowledge.
• Ability to multitask and solve problems efficiently.
• Basic knowledge of Android and iOS devices.
• Ability to guide customers through mobile hotspot setup.
• Typing speed of at least 25 words per minute with 85% accuracy.
• A valid driving licence is an advantage.
• Availability for rotational shifts and occasional weekend work.
• Eligibility to work legally in Greece.

What We Offer

• Minimum salary of €1,045.72 gross per month.
• Performance bonus of up to €250.
• Salary increase to €1,100 gross after 12 months and €1,150 after three years.
• Remote working model within Greece.
• Relocation support for eligible candidates.
• Comprehensive paid training and upskilling programmes.
• Team activities and brand-related benefits.
• Eight-month contract with potential for extension.
• International working environment.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.

Apply now or send your CV directly to aylin.cevik@cbtalents.org.