Japanese-Speaking Customer Expert – Tier 1

Location: Athens, Greece
Work Model: On-site
Language: Japanese
Schedule: Monday to Friday
Working Hours: 02:00–11:00
Contract: 8-month contract

About the Position

As a Japanese-Speaking Customer Expert (Tier 1), you will be the first point of contact for users, handling a variety of inquiries through chat, calls, and email.

The role primarily focuses on technical and refund-related issues, requiring you to become cross-skilled across all communication channels.

You will also have opportunities for career development, including progression to Tier 2 Support or the Social and Community Team, with additional training provided.

Responsibilities

• Assist users with file synchronization issues between local devices and cloud applications.
• Process payment and refund requests and communicate outcomes clearly to users.
• Guide customers through the process of restoring deleted files.
• Support users with account access issues, including password changes and account recovery.
• Handle customer inquiries through chat, calls, and email.
• Provide accurate and efficient solutions to technical and account-related issues.
• Work across multiple communication channels and internal tools.
• Escalate complex issues when necessary.
• Maintain a high level of customer service and clear communication.

Requirements

• C1 level proficiency in Japanese.
• B2 level proficiency in English for internal communication, training, and tools.
• Previous customer service experience is preferred but not essential.
• Strong written communication skills.
• Good PC skills and confidence using different software tools.
• Typing speed of 35 words per minute or higher.
• Ability to multitask effectively.
• Familiarity with cloud storage concepts.
• Strong attention to detail and problem-solving skills.

Training & Career Development

• Comprehensive training to help you become familiar with the role and internal tools.
• Opportunities to develop cross-channel customer support skills.
• Potential progression to Tier 2 Support or the Social and Community Team.
• Additional training available to support career development.
• Regular team wellbeing and team-building activities.

About Athens

Join us in Athens, Greece, a vibrant city where ancient history blends with modern life. Enjoy a rich cultural experience, beautiful weather, and a welcoming international atmosphere.

About Cross Border Talents

Cross Border Talents is a global AI Talent Infrastructure company specializing in connecting top talent with leading companies worldwide.

We offer comprehensive recruitment solutions, leveraging our extensive network of native-language recruiters across 100+ countries and the capability to employ talent on behalf of our clients internationally.

Apply now and join us across borders.