We are looking for a Russian-Speaking Customer Service Specialist to join an international customer experience project supporting users of a leading global social media platform.

In this on-site role, you will assist customers with account-related questions, platform features, payments and technical issues while providing a professional and positive customer experience.

Please note that this opportunity is within the BPO/customer experience industry.

Key Responsibilities

• Provide customer support in Russian through phone, email and live chat.
• Assist customers with account access, registration and platform-related enquiries.
• Support users with payment processes, billing questions and refunds when applicable.
• Troubleshoot login, account and other technical issues.
• Help customers update or recover their account information.
• Explain platform features, tools, policies and available solutions clearly.
• Investigate customer cases and provide accurate and timely resolutions.
• Escalate complex or unresolved cases to the appropriate internal teams.
• Accurately document customer interactions and case details.
• Handle customer information professionally and in accordance with data-protection requirements.
• Maintain a consistently high level of customer satisfaction and service quality.

Requirements

• Fluency in Russian, both written and spoken.
• Good command of English, both written and spoken.
• Previous experience in customer service, technical support or a client-facing position is preferred.
• Strong communication and problem-solving skills.
• Comfortable providing support through phone, email and live chat.
• Ability to learn new platforms, tools and processes quickly.
• Good computer skills and confidence working with multiple systems.
• Ability to manage several priorities in a fast-paced environment.
• Availability to work on-site in Lisbon.
• Flexibility to work rotational shifts between 07:00 and 21:00, Monday to Friday.
• EU citizenship or a valid Portuguese residence permit with full working rights is mandatory.

What We Offer

• Minimum gross monthly salary starting from €1,227.
• Full-time employment in Lisbon.
• Monday-to-Friday working schedule.
• Fully paid initial training.
• Health insurance from the first day of the employment contract.
• Continuous training and professional development opportunities.
• International and multicultural working environment.
• Career development opportunities within a global customer experience organisation.

If you are fluent in Russian, have the legal right to work in Portugal and would like to develop your career in an international environment, we would be happy to receive your application.

Important: Applications can only be considered from candidates who hold EU citizenship or a valid Portuguese residence permit allowing full-time employment.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.

Apply or send your Resume directly to aylin.cevik@cbtalents.org