Customer Support Specialist

About the Role

Are you passionate about Artificial Intelligence and cutting-edge technology? We are looking for an enthusiastic Customer Support Specialist to join an international team in Lisbon, Portugal, representing a world leader in AI research and deployment.

In this role, you will be the primary point of contact for users and businesses leveraging state-of-the-art AI solutions, delivering exceptional service across multiple channels.

Key Responsibilities

• Provide high-quality, multi-channel customer support (Email, Chat, and Phone) to individual consumers and business clients.
• Assist users with account management, platform navigation, billing inquiries, and feature guidance.
• Guide and empower clients on how to effectively utilize innovative AI tools.
• Troubleshoot technical issues efficiently to ensure high customer satisfaction.

Requirements

• Language: Professional fluency in English (C1/C2 Level), both written and spoken.
• Experience: Previous experience in customer service, technical support, or client care.
• Tech-Savvy: Strong interest in AI innovations, tech platforms, and digital tools.
• Location: Must be based in or willing to relocate to Lisbon, Portugal (EU work authorization required).
• Skills: Excellent communication, problem-solving mindset, and strong organizational skills.

What We Offer

• Competitive Compensation: Base Salary + Meal Allowance + Included Bonuses (~€1,320.67 Gross Monthly).
• Performance Bonus: Up to €200 / month.
• Comfortable Schedule: Day shifts only (8h/day within the 07:00 – 22:00 window).
• Comprehensive Benefits: Private Health and Dental Insurance after 6 months.
• Paid Training: 15 days of intensive product and systems training.
• Vacation: 22 days of paid annual leave.
• Work Environment: Modern office location in central Lisbon with excellent public transport connections.

How to Apply

Submit your updated CV in English directly through this portal or send it to mohammad.alireza@cbtalents.org.