Brazilian Portuguese-Speaking Content Integrity Agent

Location: Athens, Greece
Work Model: On-site
Languages: Brazilian Portuguese & English

About the Position

Join a dynamic international team in Athens as a Brazilian Portuguese-Speaking Content Integrity Agent, helping maintain a safe, positive, and trustworthy online experience for users.

You will review user-generated content, assess potential policy violations, investigate reports of abuse or inappropriate behaviour, and provide customer support through multiple channels. The role combines content moderation, customer interaction, critical thinking, and policy enforcement within a fast-paced digital environment.

The position also offers opportunities for cross-skilling, professional development, and career growth, with a strong focus on employee well-being.

Key Responsibilities

• Review and moderate user-generated content, including posts, comments, videos, and advertisements.
• Ensure content complies with established community standards and policies.
• Investigate user reports involving abuse, harassment, and other policy violations.
• Evaluate interactions and virtual environments for inappropriate or prohibited content.
• Identify issues involving profane language, prohibited goods, graphic content, and other policy violations.
• Provide customer support via chat, email, and outbound calls.
• Assist users with inquiries related to account management and payments.
• Make accurate and consistent decisions based on established policies.
• Contribute to data-gathering activities supporting machine-learning initiatives.
• Collaborate on policy updates and help address new or emerging situations.
• Adapt to changing policies, workflows, and operational requirements.

Working Schedule

• Monday to Friday.
• 09:00–17:00.
• Occasional weekend work may be required.

Requirements

• Native-level or C1 proficiency in Brazilian Portuguese.
• B2 level English or higher for training and internal communication.
• EU passport is mandatory.
• 1–3 years of relevant experience in customer support, BPO, or content moderation is preferred.
• Strong decision-making and problem-solving abilities.
• High cultural awareness and understanding of the political and social environment of the target market.
• Excellent written communication skills.
• Strong multitasking abilities.
• Typing speed of at least 30 words per minute with 85% accuracy.
• Strong adaptability, flexibility, and critical-thinking skills.
• Ability to understand user idioms, cultural references, and pop-culture terminology is an advantage.
• Ability to work professionally with sensitive or potentially disturbing content.

Additional Benefits

• 8-month contract.
• Monthly food allowance based on on-site attendance.
• Performance-based productivity bonus opportunities.
• Comprehensive training and upskilling programmes.
• Opportunities for cross-skilling and career development.
• Access to well-being initiatives and counselling support.
• Team activities and employee engagement programmes.
• Relocation support is not included.
• A remote/abroad option may be available under different terms and conditions.

About Athens

Athens is Greece's vibrant capital, combining thousands of years of history with a modern international atmosphere. The city offers a lively cultural scene, diverse neighbourhoods, excellent food, and easy access to the coast and surrounding areas.

If you are a Brazilian Portuguese speaker with strong English skills, excellent judgement, and an interest in content moderation and online safety, this could be an excellent opportunity to develop your career in Athens.