PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | ATHENS

PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | ATHENS

Athens, Greece | On-site | Portuguese + English|Starting date 24/11/26

Are you a native-level Portuguese speaker with good English and looking for an international customer support opportunity in Athens?

Join a global customer support team and provide first-line B2B technical support for a range of professional printing products.

WHY THIS OPPORTUNITY?

• Work and build your career in Athens
• Join an international and multicultural environment
• Develop your customer support and technical troubleshooting skills
• Benefit from a comprehensive onboarding and nesting period
• Opportunity for a productivity bonus of up to 10% based on target achievement
• Salary progression opportunities based on length of employment
• Potential opportunities for client visits and professional training

YOUR ROLE

As a Customer Support Agent, you will:

Provide first-level (Tier 1) technical support
Troubleshoot printer-related issues
Handle customer inquiries through calls and emails
Open and escalate support tickets to Tier 2 when required
Manage orders for toners and drums
Provide support for software-related inquiries
Use CRM and support systems to manage customer requests

TRAINING & DEVELOPMENT

You will receive structured onboarding to help you become fully independent in the role.

• 2-week nesting period for a smooth transition
• Structured learning curve and ongoing support
• Training on relevant systems, tools, and knowledge bases
• Full independence expected progressively, within approximately 6 months

WORKING CONDITIONS

Location: Athens, Greece
Work model: On-site
Schedule: Monday to Friday
Working hours: 09:00–20:00
Contract: Initial 8-month fixed-term contract, with potential for extension
Part-time: Options may be available depending on the position
Relocation: To be discussed with the recruiter
Remote/abroad: Alternative arrangements may be available under different conditions

WHAT WE'RE LOOKING FOR

• Native-level or C1 Portuguese
• B2 English for training and access to knowledge resources
• Excellent written communication skills
• Good PC knowledge
• Strong business and interpersonal skills
• Previous Customer Support experience is preferred, but not required

READY FOR YOUR NEXT INTERNATIONAL OPPORTUNITY?

If you have the language skills and customer-focused mindset we're looking for, send us your CV and let's take the next step together!