German Speaking Customer Service Agent – Live and Work in Greece

Move to Greece and join an international team supporting customers of a Swiss telecommunications provider. Develop your customer service, technical support and sales skills while discovering a new country, with relocation support to help you get started.

About the role

• Answer customer calls and emails about mobile and fibre broadband services.
• Help with invoices, payments, order updates, roaming and connection issues.
• Support customers with technical queries, including PIN and PUK codes.
• Recommend additional services and assist with contract renewals.
• Handle cancellation requests and help retain customers.
• Keep accurate records of customer interactions.

What we are looking for

• German at native or C1 level.
• English at B2 level for training and internal communication.
• Clear communication and strong problem-solving skills.
• Good computer skills and familiarity with mobile devices.
• Previous experience in customer service, technical support or sales is highly valued.

Working conditions and benefits

• Location: Greece.
• Work model: Remote within Greece. Location requirements for relocating candidates will be confirmed during recruitment.
• Salary: €1,300 gross per month.
• Sales bonus: Up to €900 gross per quarter, depending on KPI achievement.
• Productivity bonus: Up to €240, subject to target achievement.
• Contract: Initial 8 month contract, with potential for extension.
• Schedule: Monday to Friday, with occasional weekend shifts.
• Working hours: Rotating shifts between 08:00 and 00:00.

Relocation support

• Flight ticket from within the EU.
• Two weeks of hotel accommodation.
• Airport pickup.
• Real estate agency fee covered to help you find accommodation.

Your next chapter in Greece

This could be your chance to gain international experience while building a life in Greece.

Please send your CV in English, highlighting your language levels and relevant customer service, technical support or sales experience.