The Fixer Everyone Calls: French Helpdesk Support Technician (T3)

When the first and second lines of support run out of answers, the ticket lands on your desk. You'll be the third-level expert who solves complex application problems for French-speaking users, through tickets, chat and video calls.

What you'll do

• Solve technical problems that weren't resolved at level 2
• Analyse application errors and help users fix them
• Check customer data in databases to prevent mistakes
• Suggest improvements to your supervisors based on the incidents you see

What you bring

• Native-level French and English B2
• Knowledge of MySQL, Postman, Slack and MS Office
• Strong troubleshooting and communication skills

Setup: Remote-first, rotating shifts Monday to Friday between 08:00 and 17:30, one office day per quarter near Porto.
Apply: nada.boukouyen@cbtalents.org, subject French Helpdesk T3 – Porto