Italian Customer Support Agent

About the Role

Are you fluent in Italian and looking to kickstart or expand your career in vibrant Athens, Greece? Join our international customer care team supporting a leading global logistics brand!

In this role, you will assist Italian-speaking customers with tracking, parcel deliveries, account support, and general inquiries via calls, emails, and back-office channels. Full professional training is provided from day one.

Key Benefits & Perks

• Base Salary: €1,100 gross/month (increases with seniority).
• Performance Bonus: Up to 15% of your monthly gross salary based on targets.
• Transportation Allowance: Up to €100/month (proportional to on-site days post-training).
• Work Schedule: Monday to Friday only (Rotational shifts between 08:00 – 21:00) — Weekends Off!

• Paid Professional Training: Comprehensive onboarding on CRM and customer care platforms.
• Great working environment in Piraeus, Athens.

Key Responsibilities

• Handle customer inquiries professionally via phone, email, and digital back-office channels in Italian.
• Assist clients with shipment tracking, delivery schedules, claims, billing, and account setups.
• Provide accurate product and service information following quality guidelines.
• Deliver empathetic, efficient, and customer-focused solutions.

Requirements

• Fluency in Italian (Native or C1 level).
• Good English proficiency (Minimum B2 level).
• Strong communication skills and basic computer literacy.
• Typing speed of at least 25 WPM.
• EU Citizenship or valid legal right to work in Greece.

How to Apply

If you meet the requirements and are ready to take the next step in your international career, you can apply directly through this page or send your CV directly to my email:

Email: mohammad.alireza@cbtalents.org