Spanish & English Customer Service Representative

Spanish & English Customer Service Representative

Position: Customer Service
Work Model: On-site
Language: Spanish & English
Work Schedule: Monday to Sunday, 08:00–21:00
Days Off: 2 rotating days
Attendance Bonus: €25 per 11months

Start date: 8/10/2026

Key Responsibilities

• Provide customer support via calls, emails, and chat.
• Handle information and sales inquiries, as well as complaints.
• Manage sensitive and escalated customer cases.
• Create, modify, and cancel customer bookings.
• Support ticket issuance, modifications, and cancellations.
• Provide accurate, real-time information to customers.
• Deliver a positive customer experience and tailored solutions.

Requirements

• Minimum 6 months of Contact Centre experience – mandatory.
• Fluent in Spanish and English.
• Previous tourism or travel experience is an advantage.
• Experience with Sabre, Amadeus, or Galileo is preferred.
• Strong communication, empathy, and teamwork skills.
• Flexibility to work rotational shifts.

Location: Lisbon, Portugal
Relocation Support: Not provided

Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.