German-Speaking Customer Service Agent

Location: Thessaloniki, Greece
Work Model: Remote
Languages: German & English

About the Position

Join a dynamic international customer service team as a German-Speaking Customer Service Agent, providing exceptional support to customers in the travel industry.

You will be the first point of contact for customers, assisting with a wide range of travel-related inquiries in German and English. You will handle reservations, payments, cancellations, modifications, refunds, and customer concerns while helping ensure a smooth and enjoyable travel experience.

The role offers the opportunity to work in both B2C customer support and B2B partner support within a fast-paced international environment.

Key Responsibilities

• Provide outstanding customer support via phone, email, and messaging in German and English.
• Assist customers with inquiries regarding accounts, existing reservations, payments, and complaints.
• Handle cancellation and reservation modification requests efficiently.
• Process refunds and resolve customer concerns.
• Support partners with account and platform-related inquiries.
• Manage customer reviews and provide relevant information when requested.
• Deliver accurate and professional solutions while maintaining high customer satisfaction.
• Work effectively in a dynamic environment with both customer and partner interactions.
• Adapt to seasonal peaks and increased activity during busy travel periods.

Working Schedule

• Monday to Friday, with occasional weekend shifts.
• Rotational shifts between 08:00 and 00:00.
• The department operates during bank holidays.
• Increased workload may occur during the seasonal peak period from June to September.

Requirements

• Native-level or C1+ proficiency in German.
• B2+ proficiency in English for training, overflow support, system use, and internal communication.
• Excellent written communication skills.
• Relatively advanced PC knowledge, including Windows, basic troubleshooting, and keyboard shortcuts.
• Strong multitasking abilities.
• Excellent customer-service and communication skills.
• No previous experience required.
• Previous experience in a contact centre or hospitality environment is considered an advantage.

Additional Benefits

• 8-month fixed-term contract, with potential for extension.
• Comprehensive 3-week intensive training programme, conducted in English.
• Structured 9-week learning curve to support you in mastering the role.
• Productivity bonus based on target achievement.
• Monthly meal allowance based on attendance.
• Relocation support provided for eligible candidates.
• Remote work allows you to work from anywhere within Greece.

About Thessaloniki

Thessaloniki is Greece's vibrant second city, known for its rich history, lively culture, beautiful waterfront, and dynamic international atmosphere. It combines a strong cultural identity with a growing business environment and excellent quality of life.

If you are fluent in German and English and enjoy helping people while working in the travel industry, this could be an excellent opportunity to build your customer service career from the comfort of your home in Greece.