PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | ATHENS

PORTUGUESE-SPEAKING CUSTOMER SUPPORT AGENT | ATHENS

Athens, Greece | On-site | Portuguese + English

Are you fluent in Portuguese and English, with experience in customer care or technical support?

Join an international customer support team in Athens and assist customers with service-related questions, basic technical troubleshooting, retention, and additional service opportunities.

ABOUT THE ROLE

As a Customer Support Agent, you will provide frontline support through inbound calls and emails. You will assist customers with different service-related issues, perform basic technical troubleshooting, and ensure a professional customer experience.

With experience and strong performance, you will have the opportunity to progress from foundational support to more specialised premium service support.

KEY RESPONSIBILITIES

• Answer inbound customer calls and emails
• Provide support for service-related questions and customer issues
• Perform basic technical troubleshooting
• Support customer retention
• Identify cross-selling and upselling opportunities
• Use internal tools and procedures to manage customer requests
• Progress towards premium service support as your knowledge and performance develop

WORKING CONDITIONS

• Location: Athens, Greece
• Work model: On-site
• Schedule: Monday to Friday
• Working hours: Rotating shifts between 13:00 and 02:00
• Contract: Initial contract with potential for continued cooperation
• Remote/abroad option: May be available under different terms and conditions

WHAT WE OFFER

• Productivity bonus of up to 20% based on target achievement
• Salary progression after 12 months and after 3 years of employment
• Structured development towards premium service support
• International and multicultural work environment

REQUIREMENTS

• C1 Portuguese, with native-level fluency highly valued
• B2 English for training and internal tools
• At least 1 year of experience in customer care or technical support
• Experience in the technology sector is an advantage
• Excellent oral communication skills
• Customer-focused approach
• Ability to manage different customer requests and follow established procedures

If you have the required language skills and experience, send us your CV and take the next step in your international career.