Italian-speaking Customer Support Specialist (Remote)

Job Description:

We are looking for an empathetic, customer-oriented, and dynamic Italian-speaking Customer Support Specialist to join our international remote team. In this role, you will be the main point of contact for Italian-speaking clients, handling inquiries via phone calls and digital communication channels (such as emails and back-office support) with professionalism and care.

Key Responsibilities:

• Respond to customer inquiries via phone and digital channels in an efficient and empathetic manner.
• Provide assistance regarding tracking, requests, billing, and general technical support.
• Resolve client issues promptly in adherence to standard operating procedures and quality standards.
• Escalate complex cases to appropriate teams when required.
• Participate in training sessions and development programs to continuously build and enhance operational skills.

Requirements:

• Language Skills: Native-level or C1 proficiency in Italian and a minimum B2 proficiency in English.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Basic familiarity with PC systems, CRM tools, and communication applications.
• Typing Speed: Minimum typing speed of 25 WPM with at least 85% accuracy.
• Soft skills: Strong empathy, problem-solving mindset, and active listening.

Offer & Benefits:

• Work Model: 100% Remote (Operations based in Greece).
• Relocation Package: Full relocation support provided.
• Schedule: Monday to Friday, working shift between 08:00 and 21:00.
• Contract: Initial 8-month contract with potential extension/renewal.
• Gross Salary:
  • Starting salary: €1,100 EUR gross/month
• Performance Bonus: Up to 15% of monthly gross salary based on target achievements.
• Training: Comprehensive initial and ongoing training provided.
  
  Please send your CV in English. You can also send your CV via email at mohammad.alireza@cbtalents.org