Customer service professional - French-speaking

Key Information

• Work Model: On-site
• Schedule: Monday to Friday with rotational shifts between 7:00 AM and 7:00 PM, and
• Saturdays from 8:00 AM to 3:00 PM. Two days off: Sunday and one rotational day.
• Working Hours: Rotational shifts between 7:00 AM and 7:00 PM
• Relocation: Relocation support is not provided.

About the Location

Braga, Portugal, a vibrant city in northern Portugal known for its rich history and cultural heritage.

About the Position

Join a dynamic customer service team in Braga, Portugal, supporting a leading consumer credit platform. This role involves assisting customers with their credit inquiries and new project financing needs, ensuring a high level of service and building lasting relationships.

Additional Information

This position is offered on a 6-month contract basis.

Requirements

• Fluent in French.
• Must currently reside in Portugal, specifically in or near Braga. Candidates located outside this area or requiring relocation will not be considered.

Responsibilities

• Answer customer requests by phone regarding current credit and new project inquiries.
• Analyze customer needs to personalize interactions, understand expectations, reassure them, and provide suitable financing options.
• Develop long-lasting, high-quality relationships to enrich the customer portfolio within a Relational Excellence framework. 
• Optimize each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities.
• Manage assigned files in compliance with procedures and safety rules, demonstrating rigor and integrity.

About Cross Border Talents

Cross Border Talents is a fully remote, global recruitment agency connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50+ countries, we specialize in permanent placements for high-impact roles in engineering, ICT, AI, IT, digital, and multilingual customer support. For more than a decade, we have empowered recruiters to thrive remotely, building human-centered, purpose-driven partnerships rooted in trust, empathy, and results. Awarded three European Commission SME Instrument Seals of Excellence, we place over 3,000 candidates each quarter with clients across all continents, delivering customized, high- quality recruitment solutions while championing cross-border careers and diversity in the global workforce.