Are you passionate about online advertising, social media, and new technology? Do you enjoy solving problems and helping businesses grow?

We are looking for an Advertisers Support Specialist to join a multilingual customer support team in Lisbon, Portugal, providing technical and customer support to businesses using leading social media and advertising services.

The Role

As an Advertisers Support Specialist, you will provide B2B technical and customer support designed around the needs of advertisers and businesses.

You will assist advertisers using social media platforms and advertising services, helping them resolve technical issues, understand available tools, and make the most of their advertising solutions.

Customers may contact the support team with challenging questions or requests through email and live chat. A key part of the role is converting email and chat interactions into outbound calls to provide a more personalized, "white-glove" support experience.

You will work with multiple tools and systems while managing several tasks simultaneously in a fast-paced environment.

Key Responsibilities

• Provide technical and customer support to advertisers and businesses.

• Assist customers through email, live chat, and outbound phone calls.

• Provide support in Ukrainian and English.

• Convert appropriate email and chat cases into outbound calls to ensure effective and personalized resolution.
• Provide pre-sales and post-sales support for self-service advertising products.
• Troubleshoot technical issues and provide guidance on available products and tools.
• Help customers understand and effectively use advertising features and services.
• Identify recurring issues and trends affecting multiple small and medium-sized businesses.

• Work with multiple internal systems and tools.

• Multitask while maintaining a high level of customer service.

• Help improve the overall advertising experience and customer satisfaction.

Your Customers

You will primarily support small and medium-sized businesses (SMBs) using digital advertising services.

Customers may require assistance with:

• Advertising products and services

• Campaign-related questions

• Technical issues

• Platform tools and features

• Troubleshooting

• Product functionality

• Post-sales assistance

• General guidance on using advertising solutions effectively

Training

All successful candidates will receive comprehensive training before starting the role.

Training duration: 15 working days
Training schedule: 8 hours per day
Starting time: Between 08:30 and 09:30, depending on the training group

Training includes:

• Introduction to the team and working environment

• Training on new computer software and internal tools

• Comprehensive product and service training

• Customer management training

• Training for telephone, email, and chat interactions

• On-the-job training

• Practical application of training content

The training period is proportionally compensated for candidates who successfully complete the training.

Please note that if training is terminated prematurely by the candidate, training compensation may not be provided. Additional expenses related to the training are not reimbursed.

Working Conditions

• 40 hours per week

• 8 working hours per day

• Additional 1-hour lunch break

• Rotational shifts

• Monday to Sunday

• Working hours between 06:00 and 00:00

• Workplace based in Lisbon, Portugal

Holidays & Annual Leave

Employees are covered by applicable Portuguese employment legislation.

• Portuguese public holidays apply.

• If you work on a Portuguese public holiday, a compensation day may be provided in accordance with the applicable arrangements.
• During the first year, annual leave is proportional to the hiring date and can reach up to 20 days. In subsequent complete calendar years, the standard annual leave entitlement is 22 days, subject to applicable conditions.
• Holiday and Christmas bonuses are provided in accordance with Portuguese employment conditions and may be paid in monthly instalments.

Accommodation

Eligible employees relocating to Portugal may have the option of staying in a room in a company-rented apartment for at least the first 14 months.

The apartments are:

• Fully furnished and equipped

• Equipped with a kitchen and living room

• Provided with wireless internet and cable TV

• Inclusive of water, gas, electricity, internet, and cable TV within responsible-use limits

• Generally located approximately 20–60 minutes from the workplace

Upon arrival, basic bedding and a towel are provided.

Eligibility: The accommodation option is limited to applicants currently living more than 100 km from the workplace.

Rooms are intended exclusively for employees, and pets are not permitted.

Employment Contract

• Candidates may sign a Selection Agreement during the final recruitment stage.
• Successful candidates will sign a 12-month fixed-term employment contract, renewable for an additional 12 months.
• Employment beyond two years is expected to transition to a permanent employment relationship, subject to applicable conditions.

Benefits

The employment package includes:

• Base salary

• Holiday and Christmas bonuses

• Meal allowance provided through a meal card

• Health insurance from the first day of the employment contract

• Potential accommodation benefit for eligible employees using company-provided accommodation

• Applicable Portuguese social security and income-tax arrangements

Trial Period

The position includes a 1-month trial period following contract signature.

Attendance, punctuality, and achievement of the required performance standards during this period may be taken into consideration when determining continuation of employment.

Candidate Profile

We are looking for candidates who:

• Are fluent in Ukrainian and English

• Have strong written and verbal communication skills

• Enjoy helping customers and solving problems

• Are comfortable communicating via email, chat, and phone

• Have an interest in online advertising, social media, and technology

• Can multitask and work with multiple tools simultaneously

• Are comfortable working in a fast-paced environment

• Have good troubleshooting and analytical skills

• Are customer-focused and solution-oriented

• Can work effectively as part of a multilingual international team

• Are flexible regarding rotational working schedules

Location

Lisbon, Portugal

This is an opportunity to develop your career in digital advertising, technical support, customer service, and multilingual operations while working with an international team.

Interested candidates please share your CV to asem.samatova@cbtalents.org